Reliability – On Time Every Time
At Express Waste, we use documented systems that meet with the requirements of ISO 9001 for Quality Assurance.
Our drivers are dispatched with a clear understanding of the tasks to be achieved for the day, attending sites which have been carefully considered by an experienced waste industry professional who has been in the position of the driver. This strong insight into how to establish a site for maximum access, safety and convenience ensures that our collections are as productive as possible.
Through these mature systems and processes, the potential for inconvenience to be experienced at the site is reduced. As a result of these processes our drivers routinely establish strong rapport with site employees enabling us to work together and communicate effectively to suggest any further modifications that may enhance the service in terms of efficiency and cost effectiveness.
The result of this careful and methodical effort to set up sites with the needs of the client and the driver in mind has contributed significantly to our very low staff turnover and our very high level of client satisfaction.